These Terms of Service (“Terms”) govern your access to and use of the Tenure platform, including our website at mytenure.app, mobile applications, and all related services (collectively, the “Platform” or “Service”). Please read them carefully.
By creating an account or using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
Tenure (“Tenure,” “we,” “our,” or “us”) is a consumer software platform that provides individuals with a private, employer-independent career record — including document storage, compensation history, equity tracking, and lifecycle decision-support tools. Tenure is sold to and operated on behalf of individual users. We are not an employer, HR software vendor, benefits administrator, financial advisor, tax advisor, or attorney.
Our Service helps you organize information and understand your options at key career moments. It is not a substitute for professional legal, tax, financial, or benefits advice.
To use the Platform you must:
By using the Platform, you represent and warrant that you meet all of the above requirements.
You must create an account to access most features of the Platform. You agree to provide accurate, current, and complete information during registration and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
We strongly recommend enabling TOTP-based two-factor authentication. Certain sensitive features require it. You are responsible for the security of your authentication devices and backup codes.
You agree to notify us immediately at legal@mytenure.app if you believe your account has been compromised. We are not liable for losses resulting from unauthorized access that occurred before you notified us, provided we acted promptly upon notification.
Accounts are personal and non-transferable. You may not share your account with another person or create accounts on behalf of others without their knowledge and consent.
Tenure offers a free tier with limited features. No payment information is required for the free tier. We reserve the right to modify free-tier features with reasonable notice.
Paid subscriptions (“Pro Monthly,” “Pro Annual,” “Pro Annual + Equity”) are billed on a recurring basis. By subscribing, you authorize us to charge the payment method on file at the then-current rate on each renewal date until you cancel.
Transition Mode is a non-recurring, one-time purchase that provides 60-day access to all paid features anchored to a single transition event. There is no automatic renewal. The discounted upgrade path to Pro Annual ($99) is available only within the 60-day Transition Mode window.
We may change subscription prices with at least 30 days' notice to your registered email. Price changes take effect at your next renewal. If you do not cancel before the renewal, you accept the new price.
You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not prorate partial-period refunds for monthly subscriptions. For annual subscriptions cancelled within 14 days of the initial purchase or renewal, you may request a prorated refund by contacting us at legal@mytenure.app.
Except as stated above, all fees are non-refundable. We may grant refunds at our discretion in cases of billing error or extenuating circumstances.
If your access is sponsored by an outplacement firm, financial advisor, or employment law firm (a “Partner”), your access is governed by the terms of that sponsorship. When sponsorship ends, your account reverts to the free tier unless you subscribe directly. Your vault contents remain yours regardless of sponsorship status.
You own all content, documents, and data you upload or create in the Platform (“Your Content”). These Terms do not transfer any ownership rights in Your Content to Tenure.
By uploading or entering Your Content into the Platform, you grant Tenure a limited, non-exclusive, worldwide license to store, process, and display Your Content solely as necessary to provide the Service to you. This license terminates when you delete the content or close your account. We do not use Your Content to train AI models.
You are solely responsible for Your Content. You represent and warrant that:
We reserve the right (but have no obligation) to remove content that violates these Terms, applicable law, or that we are required to remove by court order or government authority.
You agree not to use the Platform to:
We reserve the right to suspend or terminate accounts that violate this section.
Tenure provides tools to help you organize information and understand your options at key career moments. These tools are decision-support features, not professional advice. Tenure is not your financial advisor, tax advisor, investment advisor, attorney, benefits administrator, or insurance broker.
Specifically:
Every advice-bearing surface in the Platform carries a plain-English disclosure identifying its nature as decision-support. Where professional guidance is appropriate, we will direct you to licensed partners. You are responsible for your own decisions and for consulting qualified professionals when the stakes warrant it.
The Platform, including its software, design, trademarks, service marks, logos, and content created by Tenure (excluding Your Content), is owned by or licensed to Tenure and protected by applicable intellectual property laws. “Tenure” and related marks are trademarks of Tenure. Nothing in these Terms grants you any right to use our trademarks.
If you submit feedback, suggestions, or ideas about the Platform, you grant Tenure a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, including improving the Service, without any obligation to compensate you.
The Platform may integrate with or link to third-party services (such as payroll providers, financial institutions, or outplacement platforms). These integrations are provided for your convenience. Tenure is not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is governed by their own terms and privacy policies.
We are not responsible for the accuracy of information provided by third-party data sources (such as compensation benchmarks or regulatory databases), though we work to ensure they are reliable.
Your use of the Platform is also governed by our Privacy Policy, available at mytenure.app/privacy. The Privacy Policy is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy on a privacy matter, the Privacy Policy governs.
We treat the contents of your vault as confidential in accordance with our Privacy Policy. We do not access, share, or disclose vault contents except as described in the Privacy Policy and these Terms. Our staff are prohibited from reading user-held-key-encrypted documents, and all administrative access to your account data is logged immutably.
You acknowledge that the utility of the Platform depends on the accuracy and completeness of the information you enter. We are not responsible for outcomes related to information you did not enter, entered inaccurately, or that was not captured by the Service.
You may close your account at any time from your Account Settings. Closure initiates the deletion process described in our Privacy Policy. Cancelling a paid subscription does not close your account; you must separately initiate account closure to trigger data deletion.
We may suspend or terminate your account if you materially breach these Terms and fail to cure the breach within 14 days of written notice, or immediately if the breach is not capable of being cured (such as fraudulent activity or a serious security violation). We may also terminate accounts that have been inactive for more than 24 consecutive months, with 60 days' advance notice and an opportunity to export your data.
Upon termination, your right to access the Platform ends. We will process deletion of your data in accordance with the Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 5.1, 7, 8, 13, 14, 15, 16, and 17.
We do not warrant that:
Some jurisdictions do not allow the exclusion of implied warranties; in those jurisdictions, the above exclusions apply to the fullest extent permitted by law.
Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.
You acknowledge that the limitations in this section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between you and Tenure.
You agree to indemnify, defend, and hold harmless Tenure and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) Your Content; (c) your violation of any applicable law or third-party right; or (d) any dispute between you and a third party, including a current or former employer, arising from information you stored or actions you took using the Platform.
Before initiating arbitration, you agree to first contact us at legal@mytenure.app with a written description of your dispute and the relief you seek. We will attempt to resolve the dispute informally within 30 days. If we cannot reach a resolution, either party may proceed to arbitration as described below.
Except as provided in Section 16.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform — including questions of arbitrability — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the above, either party may seek: (a) injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights; and (b) relief in small claims court for disputes within that court's jurisdiction.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
Any claim arising from these Terms must be brought within one (1) year after the claim arose, or it is permanently barred.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tenure regarding the Platform and supersede all prior agreements and understandings.
We may modify these Terms at any time. We will notify you of material changes by email and in-app notice at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Platform and may close your account.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets, provided that any assignee assumes our obligations under these Terms and our Privacy Policy.
Tenure will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, or internet or infrastructure outages.
These Terms do not create any third-party beneficiary rights. Your employer, former employers, and any other third party have no rights under these Terms.
You agree to comply with all applicable U.S. export control laws and regulations. You represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
For legal inquiries or questions about these Terms:
Email: legal@mytenure.app
Mail: Tenure, [Street Address], [City, State ZIP]
For privacy-related inquiries, please contact privacy@mytenure.app. For general support, please use the in-app support channel.